Customer Service
Surgipath Medical Industries, Inc.
Corporate Office
5205 Route 12
P. O. Box 528
Richmond, IL 60071
Customer Service: (800) 225-3035
Corporate Directory:(800) 225-8867
Equipment Support: (800) 225-8867 Ext. 6132
Service Agreements: (800) 248-0123 Option #3
MSDS Requests: (800) 225-8867 Ext. 6139
Local: (815) 678-2000
FAX: (815) 678-2216
Support
Our professionally trained Customer Service staff is available to receive your calls and assist you with questions, service issues and placing orders during normal business hours. You can reach our Customer Service Department by dialing our toll-free number between the hours of 7:00 a.m. and 5:00 p.m. CST. You may also use our convenient Customer Service Email Request Form to inquire about existing orders or for general information questions. We also provide an after business hours phone bank that will allow you to leave messages for customer service, your sales representative, or technical support. All inquiries will be responded to within one (1) business day.
Contact a Sales Representative
A Surgipath Sales Representative may be contacted by dialing (800) 225-8867. You can find your local Surgipath Sales Representative using our
representative finder tool by entering in your zip code.
How to Order
Surgipath Medical Industries can accept orders via telephone, fax, or the online order form. Telephone orders are taken from 7:00 a.m. to 5:00 p.m. CST. Fax orders are received 24 hours a day.
When ordering, please include the following:
- Your customer account number
- Your required ship to location
- The Surgipath catalog item number and product description
- The quantity required
- Your purchase order number
Terms and Conditions
- Net 30 days · FOB Richmond, IL 60071
- Freight pre-paid and added to invoice
Standard Freight Terms
Our standard freight terms are freight prepaid (including hazardous fees where required) and added to your invoice.
Shipping
Orders will be shipped via Federal Express ground, UPS ground, or LTL truck when required. For truck shipments, Surgipath must be advised if inside delivery is required.
Hazardous Cost Information
Hazardous fees will be charged according to the delivering carrier's policies. Both Federal Express and UPS charge hazardous fees. Please contact your sales representative or a customer service representative to determine if the product you are ordering is classified as hazardous for shipping purposes.
Note: All of our chemicals should be handled only by qualified individuals familiar with the potential hazards of the chemicals.
Return Policy
Returned goods will only be accepted with a Return Goods Authorization (RGA) number assigned by our Customer Service Dept. Please call (800) 225-3035 to obtain an RGA number if you must return goods. Returns must be initiated within 60 days of the date of the original invoice. A 25% restocking charge will result from returns caused by customer error. Customized or special order items are not returnable.