Customer Service
Customer Service Hours of Operation: 9:00 a.m. - 5:00 p.m. UK Time
Our professionally trained Customer Service staff are available to receive your calls and assist you with questions, service issues and placing orders during normal business hours. You can reach our Customer Service Department by dialling our telephone number between the hours of 9:00 a.m. and 5:00 p.m., UK time. You may also use our convenient e-mail Contact Information Form to inquire about existing orders or for general information questions. No matter which method of contact, we will respond to your inquiry within one (1) business day.
Contact a Sales Rep
A Surgipath sales representative may be contacted by dialling 01733 333100. To locate your local Surgipath Sales Representative, simply click here. Details of your local European Distributor can be obtained by dialling +44 1733 333100 and asking for the Export Sales Secretary who will be happy to assist you.
How to Order:
Surgipath Europe Ltd can accept orders via telephone, e-mail or fax. Telephone orders are taken from 9:00 a.m. to 5:00 p.m. UK time. Fax orders are received automatically 24 hours a day.
When ordering, please include the following:
- Your customer account number
- Delivery address
- Catalogue item number and product description
- Quantity required
- Your purchase order number
Terms and Conditions
- Nett 30 days
- Net ex works Peterborough, UK
- Freight pre-paid and added to invoice
- For our full Terms and Conditions click here
Standard Freight Terms
Our standard freight terms are freight pre-paid (including hazardous fees where required) and added to your invoice.
Shipping
Orders will be shipped via Business Post road transport, or Freightroute pallett when required. If pallets cannot be accepted Surgipath must be advised at placement of order.
For shipments outside the UK, please refer to our Distributors' terms & conditions.
Hazardous Cost Information
Hazardous fees may be charged according to the delivering carrier's policies. Please contact your sales representative or customer service to determine if the product you are ordering is classified as hazardous for shipping purposes.
Note: All of our chemicals should be handled only by qualified individuals familiar with the potential hazards of the chemicals.
Return Policy
Please call 01733 333100 to discuss return of goods. Returns must be initiated within 60 days of the date of the original invoice. A 25% restocking charge may result from returns caused by customer error. Customised or special order items are non-returnable.
Surgipath Europe Ltd.
Venture Park
Stirling Way
Bretton
Peterborough
PE3 8YD
UK
Tel: +44 (0)1733 333100
FAX: +44 (0)1733 331111
E-mail: sales@surgipatheurope.com