Customer Service
Leica Microsystems Canada
(formerly Surgipath Canada Inc.)
83 Terracon Place
Winnipeg, Manitoba R2J 4B3
Customer Service: (800) 665-7425
Sales Representative Directory:(800) 665-7426
Equipment Support: (800) 665-7426
For service in English - Option 1, then option 6
For service in French - Option 2, then option 6
Service Agreements: (800) 665-7426
For service in English - Option 1, then option 6
For service in French - Option 2, then option 6
MSDS Requests: (800) 665-7425
Local: (204) 632-7150
FAX: (204) 632-7093
How may we help you?
Our professionally trained Customer Service staff is available to receive your calls and assist you with questions, service issues and placing orders during normal business hours. You can reach our Customer Service Department by dialing our toll-free number between the hours of 8:00 a.m. and 5:00 p.m. CST. You may also use our convenient Customer Service Email Request Form to inquire about existing orders or for general information questions. We also provide an after business hours phone bank that will allow you to leave messages for customer service, your sales representative, or technical support. No matter which method of contact, we will respond to your inquiry within one (1) business day.
Contact a Sales Representative
A Surgipath Sales Representative may be contacted by dialing (800) 665-7426. You can find your local Surgipath Canada Sales Representative using our representative finder tool and entering your province/territory.
How to Order
Surgipath Canada Inc. can accept orders via telephone, fax or electronic data interchange (EDI). Telephone orders are taken from 8:00 a.m. to 5:00 p.m. CST. Fax and EDI orders are received automatically 24 hours a day.
When ordering, please include the following:
- Your customer account number
- Your required ship to location
- The Surgipath catalog item number and product description
- The quantity required
- Your purchase order number
Terms and Conditions
- Net 30 days · FOB Winnipeg, MB R2J 4B3
- Freight pre-paid and added to invoice
Standard Freight Terms
Our standard freight terms are freight prepaid (including dangerous goods fees where required) and added to your invoice.
Shipping
Orders will be shipped via Purolator ground, UPS ground, DHL ground or LTL truck when required. For truck shipments, Surgipath must be advised if inside delivery is required.
Dangerous Goods Cost Information
Dangerous goods fees will be charged according to the delivering carrier's policies. Purolator, UPS, DHL and LTL truck lines all charge dangerous goods fees. Please contact your sales representative or customer service to determine if the product you are ordering is classified as hazardous for shipping purposes.
Note: All of our chemicals should be handled only by qualified individuals familiar with the potential hazards of the chemicals.
Return Policy
Returned goods will only be accepted with a Return Goods Authorization (RGA) number assigned by our Customer Service Dept. Please call (800) 665-7425 to obtain an RGA number if you must return goods. Returns must be initiated within 60 days of the date of the original invoice. A 25% restocking charge will result from returns caused by customer error. Customized or special order items are not returnable.